Popular FAQ’s in Company Information

Why have you got a commitment?

We have created our commitment to make a positive difference in the 21st Century.

We want to inspire our customers, employees and The Body Shop At Home™ consultants and communities and to help us deliver the greatest impact we can as a sustainable business!

How long have you been owned by Natura?

We were acquired by Natura in 2017 and sit under the umbrella of Natura & Co.  Natura & Co represents the three pioneering companies within the Natura group, with a shared purpose and a common commitment to sustainable and ethical business practices.

How can I email you?

If you haven't been able to find the answer in our customer services section, you can email us at enquiries@sakltd.com, detailing the problem you have encountered and our advisors will be happy to assist. This will go through to our customer service team.

Customer Service Opening Hours
Mon – Fri 9:00 am – 5:00 pm
Sundays and Public Holidays: Closed

Tel: 21496299

We are also available to chat on Facebook -  https://www.facebook.com/TheBodyShopMalta/

Where is my nearest store?

Central Region: Valletta (Savoy), Sliema (Plaza) and Mosta (Pama)

South Region: Paola and Qormi (Pavi)

Northern Region: Bugibba

Gozo Region: Arkadia Gozo

I'd like to give some feedback about my experience with The Body Shop Malta. How can I do that?

We strive for excellent Customer Service and value all feedback. You can send in your comments to enquiries@sakltd.com We'd love to hear from you.

Do you have a Facebook page?

Yes! We do have a Facebook page! You can follow us to stay up to date on new product launches, exclusive facebook competitions and inside information from behind the scenes at The Body Shop Malta. https://www.facebook.com/TheBodyShopMalta/

You can also stay up to date with what we're up to by following us on Instagram. https://www.instagram.com/thebodyshop_malta/

About Us

Can you tell me about your online security policy?

Online security is really important to us and we're committed to ensuring we keep our customers safe when ordering online. In order to do this, we perform random security checks on our orders.

As part of these checks we may contact you and ask for you to verify some of the information in your order. In the unlikely event of any unauthorised use of your card you must report the transaction to your payment provider.

Jobs

How can I apply for a job at The Body Shop Malta?

If you are interested to work at The Body Shop Malta please email us at recruitment@sakltd.com

Our Commitment

What is a Bio-Bridge?

We've been building Bio-Bridges to help protect the rainforest. Bio-Bridges are restored wildlife corridors within damaged landscapes that help endangered species reconnect, enabling them and local communities to live more sustainably. We want you to feel good inside and out, knowing you’re helping improve the livelihoods of local people and help endangered animals like Reggie, the Red-shanked Douc.

Does The Body Shop use sustainable palm oil?

The Body Shop International is committed to the principles of the Round Table for Sustainable Palm Oil (RSPO). Today 100% of The Body Shop purchases are made according to the RSPO standard.

If we include palm oil in our products we purchase only RSPO certified palm oil.

In the case of palm oil derivatives we are also certified as sustainable by the RSPO, in some cases using the “book and claim” model as an interim solution until a critical mass of certified segregated materials becomes accessible on the market.

Are you endorsed by PETA?

The Body Shop products are endorsed as cruelty-free by People for the Ethical Treatment of Animals (PETA).

Do you have any links to PETA?

The Body Shop products are endorsed as cruelty-free by People for the Ethical Treatment of Animals (PETA). With regards to our Against Animal Testing stance The Body Shop® has always believed passionately that animals should not be used for cosmetic testing.

We have never tested any of our ingredients or products on animals and we never will. We believe that sufficient ingredients are available for use by the industry, in order to produce innovative, effective and safe products, without the need for animal testing. 

The Body Shop® sources its ingredients only from suppliers who do not test their ingredients on animals. This is audited regularly to ensure absolute compliance with the British Union for the Abolition of Vivisection (BUAV) Humane Cosmetics Standard. 

Our products are also endorsed as cruelty-free by People for the Ethical Treatment of Animals (PETA). Such are our high standards, recently the BUAV recognised The Body Shop® as setting “a gold standard” for the industry.

Our Policies

What is your cookie policy?

This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

What information do you collect from cookies?

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and how you've navigated around the website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details. 

The Body Shop Malta is able to use cookies to monitor individual customer browsing but third parties are not able to identify customers using cookies.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. 

If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.

What is your cookie policy?

This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

Store Information

Shop Telephone Numbers and Opening Hours:

Valletta - Savoy: 21230394
Monday - Saturday 9am - 7.30pm
Sunday 10am - 6pm

Sliema - Plaza: 21318410
Monday to Friday 9:30am - 7.30pm
Saturday 9:30an - 7:30pm

Paola - High Street: 27676733
Monday to Saturday 9am - 7pm

Bugibba - Promenade: 21580410
Monday to Saturday 9am - 10pm (summer hours)
Sunday 10am - 1pm / 5pm - 10pm

Gozo - Arkadia: 21560762
Monday to Saturday 9am - 7pm
Sunday 9am - 1pm

Mosta - Pama: 27138620
Monday to Thursday and Saturday 9am - 8pm
Friday 9am - 9pm
Sunday 10am - 7pm

Qormi - Pavi: 27039467
Monday to Thursday and Saturday 9am - 8pm
Friday 9am - 9pm
Sunday 9am-5pm
Office: 21496291